Karim AlOtaibi

Overview

I lead service design at Granite Foods in Dubai. Cut support tickets about service design by 23% with clearer copy and states. Most at home with service design and journey mapping. Coffee nerd.

Replies on weekday evenings

Experience

1. Head of Design

   May 2025 - Present
   Granite Foods · 1 yr 5 mo · Full-time · Dubai, UAE
   • Shipped the service design redesign that lifted task completion 37%.
   • Ran 104 usability sessions and turned them into a research repository.
2. Senior Product Designer

   Sep 2022 - May 2025
   Siemens · 2 yr 8 mo · Full-time · Dubai, UAE
   • Brought the service design flows to WCAG 2.2 AA.
3. Staff Product Designer

   Oct 2019 - Sep 2022
   Google · 2 yr 11 mo · Full-time · Dubai, UAE
   • Shipped the service design redesign that lifted task completion 21%.
4. Senior Product Designer

   Dec 2015 - Oct 2019
   Mastercard · 3 yr 10 mo · Full-time · Dubai, UAE
   • Built a component library 30 engineers ship with every day.
5. UX Researcher

   Jan 2014 - Dec 2015
   Careem · 1 yr 11 mo · Full-time · Dubai, UAE
   • Cut support tickets about service design by 37% with clearer copy and states.

No references yet.

Education

1. Qatar University

   BSc, Industrial Design
   2007 - 2011