Kathleen Brown

Implementation Lead at Comcast · APIs, project management

Comcast

New York, NY · ET (UTC-5)

8+ years experience

Rice University

English

Advising Co-founder

Messaging unavailable

Overview

I've spent 8 years on enterprise onboarding - first at IBM, now at Comcast. Cut churn on the onboarding book from 17% to 7%.

Good reasons to reach out

Advice on enterprise onboarding
People who want to build this with me
Questions about enterprise onboarding

Please don't message about

Generic networking requests
Unpaid work or spec projects

Skills

technical discoveryAPIsproject managementimplementation

AdvisingOpen to advising

closes in 3 months

Open to advising Series A teams on implementation

Topics: enterprise onboarding, technical discovery, implementation
Format: Calls
Terms: Free for early founders
Capacity: A few async reviews a month
Best for: Seed to Series A teams

8 years of enterprise onboarding. Prefer specific questions over coffee chats.

New York, NY · remote OKimplementationproject managementtechnical discovery

Open

Co-founderLooking for a co-founder

closes in 3 months

Need a commercial co-founder: payroll in LatAm

The idea: Payroll in LatAm
Stage: Early revenue
I bring: 12 years in enterprise onboarding
Looking for: Commercial co-founder who has sold to enterprises
Commitment: Part-time to start
Location: New York or remote

I bring 8 years of enterprise onboarding (currently Comcast). Ideally you've built ML systems in production. Pre-product, some customer interviews done.

New York, NYtechnical discoveryproject managementimplementation

Open

Experience

Implementation Lead
Feb 2026 - Present
Comcast · 8 mo · Full-time · New York, NY
- Kept net revenue retention above 126% on a $16 million book.
- Cut churn on the onboarding book from 18% to 5%.
Customer Success Manager
Mar 2024 - Feb 2026
Tesla · 1 yr 11 mo · Full-time · New York, NY
- Onboarded 181 enterprise customers.
- Cut churn on the onboarding book from 9% to 3%.
Customer Success Manager
Jul 2021 - Mar 2024
Block · 2 yr 8 mo · Full-time · New York, NY
- Onboarded 196 enterprise customers.
- Cut churn on the onboarding book from 18% to 6%.
Customer Success Manager
Aug 2018 - May 2021
IBM · 2 yr 9 mo · Full-time · New York, NY
- Kept net revenue retention above 128% on a $9 million book.

References

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Education

Rice University
BA, Economics
2014 - 2018

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