Kenji Inoue

S

COO at Saffron Data · Business operations

Saffron Data
Tokyo, Japan · JST (UTC+9)
10+ years experience
Seoul National University
English, Japanese
Hiring
Messaging unavailable

Overview

I've spent 22 years on business operations - first at Carousell, now at Saffron Data. Cut cost per order by 33% with routing and staffing changes. Before that: Petronas and Atlassian. Most at home with process design and OKRs. I write short fiction no one reads.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Speaking or podcast invitations
  • Second opinions on process design decisions
  • Questions about business operations
Please don't message about
  • Offshore staffing offers
  • Unpaid work or spec projects
  • SEO and link-building offers

Fastest replies in the morning

Skills
process designSQLstrategyOKRs
HiringHiring for a role
closes in 3 months

Hiring a senior program manager for the bizops team - Tokyo or remote

Role
Senior program manager
Level
Senior
Type
Full-time
Work mode
Remote
Compensation
$183k-$223k + equity
Team
Bizops, 5 people
Start
Within two months
Must have
Has run operations at a similar scale Comfortable with numbers and process Good judgment about what not to build
Process
Intro call, technical deep dive, team chat

Comp S$128k-S$231k. We decide within ten days. Message me with one thing you shipped that you're proud of.

Tokyo, Japan · remote OKprocess designokrssql
Open

Experience

  1. COO
    Apr 2026 - Present
    Saffron Data · 6 mo · Full-time · Tokyo, Japan
    • Launched operations in 4 cities.
    • Brought support first-response time from 12 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Manager
    Jun 2022 - Dec 2025
    Petronas · 3 yr 6 mo · Full-time · Tokyo, Japan
    • Launched operations in 6 cities.
  3. Program Manager
    Apr 2021 - Jun 2022
    Atlassian · 1 yr 2 mo · Contract · Tokyo, Japan
    • Cut cost per order by 23% with routing and staffing changes.
    • Brought support first-response time from 21 hours to under 1.
  4. Program Manager
    Mar 2018 - Apr 2021
    SoftBank · 3 yr 1 mo · Full-time · Tokyo, Japan
    • Cut cost per order by 35% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
  5. Director of Operations
    May 2016 - Mar 2018
    Carousell · 1 yr 10 mo · Full-time · Tokyo, Japan
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 38% with routing and staffing changes.

References

No references yet.

Education

  1. Seoul National University
    BS, Business Administration
    1999 - 2003

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored