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Khushboo Chavan

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Director of Design at JPMorgan Chase | ex-BigBasket

Works at
JPMorgan Chase
Location
Pune, India · IST (UTC+5:30)
Experience
13+ years experience
Education
Jadavpur University
Languages
English, Hindi, Marathi
Open to workAdvising
Message Connect

Overview

I lead user research at JPMorgan Chase in Pune. Shipped the research redesign that lifted task completion 36%. Most at home with interviews and synthesis. Learning to draw.

Good reasons to reach out
  • Roles in user research
  • Advice on user research
  • Thoughtful intros to people in my field
Please don't message about
  • Unpaid work or spec projects
  • Courses and coaching offers
Skills
synthesisuser researchusability testinginterviewsjobs to be done
Open to workLooking for a role
closes in 3 months

Next role: Director of Design in developer tools, Pune or hybrid

Target roles
Director of Design
Level
Senior
Industries
Developer tools, AI infrastructure
Work mode
On-site
Available
90 days notice
Work authorization
Indian citizen, open to relocating
What I'm looking for
A team that ships weekly and owns research end to end.
Not interested in
Agencies and outsourcing firms

18 years in user research. Strongest at user research and usability testing. Serving notice now.

Pune, India · remote OKjobs to be doneusability testingsynthesis
Open
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: user research and user research

Topics
user research, usability testing, synthesis
Format
Formal advisor role
Terms
Free for early founders
Capacity
One call a month
Best for
Teams scaling past 50 people

18 years of user research. Small equity or paid hours - flexible.

Pune, Indiasynthesisuser researchinterviews
Open

Experience

  1. Director of Design
    Jun 2022 - Present
    JPMorgan Chase · 4 yr 5 mo · Full-time · Pune, India
    • Brought the research flows to WCAG 2.2 AA.
    • Cut support tickets about research by 26% with clearer copy and states.
  2. Senior Product Designer
    May 2020 - Jun 2022
    BigBasket · 2 yr 1 mo · Full-time · Pune, India
    • Cut support tickets about research by 26% with clearer copy and states.
    • Built a component library 27 engineers ship with every day.
  3. Staff Product Designer
    Oct 2018 - May 2020
    MakeMyTrip · 1 yr 7 mo · Full-time · Pune, India
    • Cut support tickets about research by 26% with clearer copy and states.
    • Brought the research flows to WCAG 2.2 AA.
  4. Product Designer
    May 2017 - Oct 2018
    Deloitte · 1 yr 5 mo · Full-time · Pune, India
    • Built a component library 62 engineers ship with every day.
    • Brought the research flows to WCAG 2.2 AA.
  5. UX Researcher
    Jan 2014 - May 2017
    Mastercard · 3 yr 4 mo · Full-time · Pune, India
    • Shipped the research redesign that lifted task completion 32%.
    • Ran 46 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. Jadavpur University
    B.E., Psychology
    2003 - 2007

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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