Kimberly Gray

Overview

I work on customer operations at Radix AI in Seattle. Ran the support program across 11 teams to launch on schedule. I host a monthly meetup on customer operations.

Replies on weekday evenings

Experience

1. Chief of Staff

   Oct 2024 - Present
   Radix AI · 2 yr · Full-time · Seattle, WA
   • Cut cost per order by 34% with routing and staffing changes.
   • Brought support first-response time from 13 hours to under 1.
   • Ran the support program across 18 teams to launch on schedule.
2. Operations Associate

   Aug 2022 - Oct 2024
   PepsiCo · 2 yr 2 mo · Full-time · Seattle, WA
   • Secured 4 payments licences.
3. Operations Manager

   Sep 2020 - Aug 2022
   Disney · 1 yr 11 mo · Contract · Seattle, WA
   • Launched operations in 7 cities.
   • Cut cost per order by 29% with routing and staffing changes.
4. Operations Associate

   Jul 2017 - Sep 2020
   Apple · 3 yr 2 mo · Full-time · Seattle, WA
   • Secured 3 payments licences.
   • Negotiated 424 commercial agreements a year.
5. Operations Associate

   Oct 2014 - Jul 2017
   LinkedIn · 2 yr 9 mo · Full-time · Seattle, WA
   • Built the privacy programme for launches in 9 countries.
   • Secured 2 payments licences.

No references yet.

Education

1. Wharton

   MBA, Business Administration
   2013 - 2015
2. University of Illinois Urbana-Champaign

   BS, Business Administration
   2009 - 2013