Kimberly Greene

Sample

Implementation Lead at TD Bank | ex-Microsoft

TD Bank
Vancouver, BC · PT (UTC-8)
5+ years experience
University of Waterloo
English
Messaging unavailable

Overview

I work on enterprise onboarding at TD Bank in Vancouver. Kept net revenue retention above 111% on a $36 million book. Parent of two, so mostly sleep-deprived.

Good reasons to reach out
  • Speaking or podcast invitations
  • Working sessions on project management
Please don't message about
  • Offshore staffing offers
  • Courses and coaching offers
  • SEO and link-building offers

Travels often; replies within 48 hours

Skills
implementationGainsightproject managementAPIs

Experience

  1. Implementation Lead
    Aug 2024 - Present
    TD Bank · 2 yr 2 mo · Contract · Vancouver, BC
    • Onboarded 87 enterprise customers.
    • Cut churn on the onboarding book from 13% to 6%.
  2. Customer Success Manager
    Oct 2021 - Jul 2024
    Microsoft · 2 yr 9 mo · Full-time · Vancouver, BC
    • Cut churn on the onboarding book from 15% to 4%.
    • Onboarded 196 enterprise customers.

References

No references yet.

Education

  1. University of Waterloo
    BMath, Communications
    2017 - 2021

Details

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