Kirti Khushi Wadhwa

Customer Success Manager at Walmart Global Tech · Account management · expansion, churn reduction

Walmart Global Tech

Noida, India · IST (UTC+5:30)

5+ years experience

Christ University

English, Hindi

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Overview

5 years in customer success, the last 2 at Walmart Global Tech, where I work on the accounts team. Cut churn on the accounts book from 17% to 5%. Kept net revenue retention above 129% on a $11 million book. I read too many books about cities.

Good reasons to reach out

Second opinions on expansion decisions

Please don't message about

SEO and link-building offers
Crypto token projects
Agency or outsourcing pitches

Prefers short, specific messages

Skills

account managementrenewalschurn reductionQBRsexpansion

Experience

Customer Success Manager
Aug 2024 - Present
Walmart Global Tech · 2 yr 2 mo · Full-time · Noida, India
- Cut churn on the accounts book from 16% to 3%.
- Onboarded 84 enterprise customers.
Customer Success Manager
Oct 2021 - Aug 2024
Asian Paints · 2 yr 10 mo · Full-time · Noida, India
- Kept net revenue retention above 111% on a $7 million book.

References

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Education

Christ University
BBA, Communications
2016 - 2020

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