Dev Rohan Krishnan

S

Chief of Staff at Mill Energy · Customer operations · Zendesk, customer support

Mill Energy
New York, NY · ET (UTC-5)
11+ years experience
Northwestern University
English
Open to work
Messaging unavailable

Overview

Currently at Mill Energy, where I work on customer operations. Cut cost per order by 25% with routing and staffing changes. Launched operations in 28 cities. Before that: General Motors and Reddit. Weekend cricket, weekday chai.

Good reasons to reach out
  • Roles in customer operations
  • Questions about customer operations
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
  • Crypto token projects

Answers in batches on Fridays

Skills
Zendeskqualityworkforce planningcustomer support
Open to workLooking for a role
closes in 3 months

Senior Chief of Staff roles in media - New York or remote

Target roles
Senior Chief of Staff
Level
Staff / Principal
Industries
Fintech, Developer tools
Work mode
Hybrid
Available
30 days notice
Work authorization
Authorized to work in the NY
What I'm looking for
A team that ships weekly and owns support end to end.
Not interested in
Contract-only roles

11 years in customer operations. Strongest at workforce planning and customer support. Available from next month.

New York, NY · remote OKzendeskqualityworkforce planning
Open

Experience

  1. Chief of Staff
    Jun 2024 - Present
    Mill Energy · 2 yr 4 mo · Full-time · New York, NY
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 15 teams to launch on schedule.
  2. Senior Program Manager
    Jan 2022 - Jun 2024
    General Motors · 2 yr 5 mo · Full-time · New York, NY
    • Cut cost per order by 31% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
  3. Program Manager
    Feb 2020 - Jan 2022
    Reddit · 1 yr 11 mo · Full-time · New York, NY
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 8 hours to under 1.
  4. Operations Associate
    Jun 2017 - Feb 2020
    Fidelity Investments · 2 yr 8 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 27 countries.
    • Secured 2 payments licences.
  5. Operations Associate
    Oct 2015 - Jun 2017
    Adobe · 1 yr 8 mo · Full-time · New York, NY
    • Secured 2 payments licences.

References

No references yet.

Education

  1. Northwestern University
    BA, Business Administration
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
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Direct email and a scheduling link.
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