Krishna Arun Ranganathan

S

Senior Customer Success Manager at Dream11 · Enterprise onboarding · APIs, implementation

Dream11
Coimbatore, India · IST (UTC+5:30)
7+ years experience
NID Ahmedabad
English, Hindi, Tamil
Messaging unavailable

Overview

I work on enterprise onboarding at Dream11 in Coimbatore. Cut churn on the onboarding book from 10% to 7%. Learning Japanese, slowly.

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Replies on weekends

Skills
implementationAPIsproject managementGainsight

Experience

  1. Senior Customer Success Manager
    Apr 2023 - Present
    Dream11 · 3 yr 6 mo · Full-time · Coimbatore, India
    • Cut churn on the onboarding book from 14% to 6%.
    • Kept net revenue retention above 127% on a $6 million book.
    • Onboarded 51 enterprise customers.
  2. Customer Success Manager
    Oct 2019 - Apr 2023
    Google · 3 yr 6 mo · Full-time · Coimbatore, India
    • Cut churn on the onboarding book from 16% to 3%.

References

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Education

  1. NID Ahmedabad
    B.Des, Business Administration
    2015 - 2019

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