Kunal Jignesh Thakkar

Senior Customer Success Manager at Google · Account management · churn reduction, account management

Google

Pune, India · IST (UTC+5:30)

8+ years experience

Jadavpur University

English, Hindi, Marathi

Co-founder

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Overview

I work on account management at Google in Pune. Kept net revenue retention above 113% on a $38 million book. Most at home with expansion and renewals. Board member at a local non-profit.

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Skills

renewalsQBRschurn reductionexpansionaccount management

Co-founderLooking for a co-founder

closes in 3 months

Need an ML-focused co-founder: energy audits in Southeast Asia

The idea: Need an ML-focused co-founder: energy audits in Southeast Asia
Stage: Customer interviews
I bring: 8 years in account management
Looking for: Technical co-founder who has shipped B2B software
Commitment: Part-time to start
Location: Pune or remote

I bring 8 years of account management (currently Google). Ideally you've built ML systems in production. Have a working prototype and design partners.

Pune, Indiaexpansionchurn reductionaccount management

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Experience

Senior Customer Success Manager
Nov 2023 - Present
Google · 2 yr 11 mo · Full-time · Pune, India
- Cut churn on the accounts book from 18% to 4%.
- Kept net revenue retention above 114% on a $39 million book.
- Onboarded 181 enterprise customers.
Solutions Engineer
Jun 2021 - Nov 2023
Asian Paints · 2 yr 5 mo · Full-time · Pune, India
- Kept net revenue retention above 115% on a $12 million book.
- Cut churn on the accounts book from 9% to 7%.
Customer Success Manager
Oct 2018 - Jun 2021
Atlassian · 2 yr 8 mo · Full-time · Pune, India
- Cut churn on the accounts book from 10% to 5%.
- Kept net revenue retention above 122% on a $16 million book.

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Education

Jadavpur University
B.E., Business Administration
2013 - 2017

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