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Kyle Dean

Senior Program Manager at Visa | ex-KPMG

Works at: Visa
Location: Dallas, TX · CT (UTC-6)
Experience: 10+ years experience
Education: Parsons School of Design
Languages: English

Message Connect

Overview

I've spent 11 years on customer operations - first at HP, now at Visa. Brought support first-response time from 17 hours to under 1. Big believer in written communication.

Good reasons to reach out

Speaking or podcast invitations
Second opinions on process design decisions
Thoughtful intros to people in my field

Please don't message about

Agency or outsourcing pitches
Generic networking requests

Prefers short, specific messages

Skills

Zendeskprocess designqualityautomation

Experience

Senior Program Manager
Dec 2022 - Present
Visa · 3 yr 11 mo · Full-time · Dallas, TX
- Ran the support program across 14 teams to launch on schedule.
- Launched operations in 28 cities.
Operations Associate
Aug 2021 - Dec 2022
KPMG · 1 yr 4 mo · Full-time · Dallas, TX
- Built the privacy programme for launches in 15 countries.
- Secured 4 payments licences.
Operations Associate
Jan 2020 - Aug 2021
Etsy · 1 yr 7 mo · Full-time · Dallas, TX
- Negotiated 423 commercial agreements a year.
Program Manager
Nov 2018 - Jan 2020
Verizon · 1 yr 2 mo · Full-time · Dallas, TX
- Launched operations in 24 cities.
- Cut cost per order by 20% with routing and staffing changes.
Operations Associate
Sep 2016 - Nov 2018
HP · 2 yr 2 mo · Full-time · Dallas, TX
- Built the privacy programme for launches in 24 countries.

References

No references yet.

Education

Parsons School of Design
BFA, Industrial Engineering
2010 - 2014

Details

Compensation expectations

What they are targeting for their next role.

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Direct contact details

Direct email and a scheduling link.

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