Lars Nilsson

S

Senior Program Manager at Brook Cloud · Customer operations

Brook Cloud
Stockholm, Sweden · CET (UTC+1)
6+ years experience
University of Lisbon
English, Swedish
Open to work
Messaging unavailable

Overview

I've spent 6 years on customer operations - first at Google, now at Brook Cloud. Ran the support program across 16 teams to launch on schedule. Brought support first-response time from 26 hours to under 2. Learning woodworking.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on quality decisions
  • Thoughtful intros to people in my field
  • Working sessions on customer support
Please don't message about
  • SEO and link-building offers
  • Crypto token projects

Slower in the last week of each quarter

Skills
automationworkforce planningZendeskcustomer supportquality
Open to workLooking for a role
closes in 3 months

Senior Program Manager roles in wealth management - Stockholm or remote

Target roles
Senior Program Manager
Level
Senior
Industries
B2B SaaS, Developer tools
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Sweden
What I'm looking for
Early-stage company (Series A) where customer operations is core to the product.
Not interested in
Crypto

6 years in customer operations. Strongest at quality and Zendesk. Available from next month.

Stockholm, Swedencustomer supportworkforce planningzendesk
Open

Experience

  1. Senior Program Manager
    May 2026 - Present
    Brook Cloud · 5 mo · Full-time · Stockholm, Sweden
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 6 teams to launch on schedule.
  2. Program Manager
    Apr 2024 - Mar 2026
    Revolut · 1 yr 11 mo · Full-time · Stockholm, Sweden
    • Launched operations in 30 cities.
  3. Operations Associate
    Feb 2022 - Apr 2024
    BNP Paribas · 2 yr 2 mo · Full-time · Stockholm, Sweden
    • Secured 2 payments licences.
    • Built the privacy programme for launches in 17 countries.
  4. Operations Associate
    Oct 2020 - Feb 2022
    Google · 1 yr 4 mo · Full-time · Stockholm, Sweden
    • Secured 2 payments licences.

References

No references yet.

Education

  1. University of Lisbon
    MSc, Economics
    2021 - 2023
  2. Humboldt University of Berlin
    BA, Economics
    2016 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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