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Overview
I lead AI features at Meta in Melbourne. Cut time-to-first-value for new AI products customers from 9 days to 4. Killed 7 features nobody used and shipped the 4 that customers asked for. Before that: Xero and Tencent. Most at home with ML and prompt design. Learning to sail.
Good reasons to reach out
- Second opinions on user research decisions
- Thoughtful intros to people in my field
- Speaking or podcast invitations
Please don't message about
- Sales demos
- Feature requests for my employer's product
- Agency or outsourcing pitches
Fastest replies in the morning
Skills
evaluationuser researchMLLLM productsprompt design
Experience
- Director of ProductMar 2023 - PresentMeta · 3 yr 8 mo · Full-time · Melbourne, Australia
- Took AI products activation from 34% to 53% in three quarters.
- Ran 146 customer interviews before writing the first spec.
- Senior Product ManagerSep 2019 - Mar 2023Xero · 3 yr 6 mo · Full-time · Melbourne, Australia
- Took AI products activation from 23% to 51% in three quarters.
- Launched the AI products product in 4 markets.
- Senior Product ManagerJun 2017 - Jul 2019Tencent · 2 yr 1 mo · Full-time · Melbourne, Australia
- Launched the AI products product in 3 markets.
- Product ManagerAug 2014 - Jun 2017Google · 2 yr 10 mo · Full-time · Melbourne, Australia
- Killed 7 features nobody used and shipped the 3 that customers asked for.
- Associate Product ManagerDec 2012 - Aug 2014Westpac · 1 yr 8 mo · Full-time · Melbourne, Australia
- Took AI products activation from 22% to 57% in three quarters.
- Launched the AI products product in 10 markets.
References
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Education
- INSEAD SingaporeMBA, Business Administration2012 - 2014
- Peking UniversityBSc, Design2007 - 2011
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