Levi Pierce

Sample

Senior Customer Success Manager, Snap - account management · renewals · QBRs

Snap
Seattle, WA · PT (UTC-8)
9+ years experience
Yale University
English, Mandarin
Open to work
Messaging unavailable

Overview

Based in Seattle. I work on account management at Snap. Onboarded 193 enterprise customers. Most at home with QBRs and renewals. I coach a junior basketball team.

Good reasons to reach out
  • Roles in account management
  • Second opinions on QBRs decisions
  • Questions about account management
  • Working sessions on expansion
Please don't message about
  • Agency or outsourcing pitches
  • Courses and coaching offers
  • Crypto token projects

Travels often; replies within 48 hours

Skills
account managementexpansionrenewalsQBRs
Open to workLooking for a role
closes in 3 months

Senior Customer Success Manager roles in fintech - Seattle or remote

Target roles
Senior Customer Success Manager
Level
Senior
Industries
Logistics, AI infrastructure
Work mode
On-site
Available
60 days notice
Work authorization
Authorized to work in the WA
What I'm looking for
Scope to lead account management work, with a manager who gives direct feedback.
Not interested in
Agencies and outsourcing firms

9 years in account management. Strongest at expansion and renewals. Available from next month.

Seattle, WArenewalsexpansionaccount management
Open

Experience

  1. Senior Customer Success Manager
    Feb 2025 - Present
    Snap · 1 yr 8 mo · Full-time · Seattle, WA
    • Cut churn on the accounts book from 15% to 6%.
    • Kept net revenue retention above 116% on a $40 million book.
  2. Solutions Engineer
    Jun 2023 - Feb 2025
    Expedia Group · 1 yr 8 mo · Full-time · Seattle, WA
    • Kept net revenue retention above 111% on a $5 million book.
  3. Solutions Engineer
    Aug 2019 - Jun 2023
    Microsoft · 3 yr 10 mo · Full-time · Seattle, WA
    • Cut churn on the accounts book from 13% to 7%.
  4. Customer Success Manager
    Mar 2018 - Aug 2019
    Block · 1 yr 5 mo · Full-time · Seattle, WA
    • Onboarded 91 enterprise customers.
    • Cut churn on the accounts book from 18% to 5%.

References

No references yet.

Education

  1. Yale University
    BA, Economics
    2013 - 2017

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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