Hazel Matthews

Sample

UX Researcher, Snap - jobs to be done · interviews · usability testing

Snap
San Francisco, CA · PT (UTC-8)
8+ years experience
Duke University
English
Open to work
Messaging unavailable

Overview

I work on user research at Snap in San Francisco. Brought the research flows to WCAG 2.2 AA. Built a component library 69 engineers ship with every day. Most at home with usability testing and interviews. Former debater; now I argue with spreadsheets.

Good reasons to reach out
  • Roles in user research
  • Questions about user research
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Agency or outsourcing pitches
  • Offshore staffing offers
Skills
workshopsuser researchjobs to be doneusability testinginterviewssynthesis
Open to workLooking for a role
closes in 3 months

Next role: UX Researcher in food delivery, San Francisco or hybrid

Target roles
UX Researcher
Level
Mid
Industries
Developer tools, Climate tech
Work mode
Remote
Available
30 days notice
Work authorization
Authorized to work in the CA
What I'm looking for
Scope to lead user research work, with a manager who gives direct feedback.
Not interested in
Agencies and outsourcing firms

8 years in user research. Strongest at synthesis and workshops. Available immediately.

San Francisco, CAuser researchworkshopsusability testing
Open

Experience

  1. UX Researcher
    Feb 2024 - Present
    Snap · 2 yr 8 mo · Full-time · San Francisco, CA
    • Ran 70 usability sessions and turned them into a research repository.
    • Cut support tickets about research by 54% with clearer copy and states.
  2. Product Designer
    Jun 2021 - Feb 2024
    Verizon · 2 yr 8 mo · Full-time · San Francisco, CA
    • Built a component library 33 engineers ship with every day.
    • Cut support tickets about research by 29% with clearer copy and states.
  3. Product Designer
    Jan 2019 - Jun 2021
    Cisco · 2 yr 5 mo · Full-time · San Francisco, CA
    • Shipped the research redesign that lifted task completion 30%.
    • Cut support tickets about research by 45% with clearer copy and states.

Projects

Write-up: user research in practice
2025

A long-form guide to user research for people starting out.

Conference talk: lessons from research
2022

What went wrong and what worked while scaling user research.

References

No references yet.

Education

  1. Duke University
    BS, Interaction Design
    2014 - 2018

Details

Compensation expectations
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