Liam Ben Walker

Overview

I work on solutions engineering at Kakao in Melbourne. Kept net revenue retention above 120% on a $7 million book. Before that: Carousell and Tencent. Former debater; now I argue with spreadsheets.

Experience

1. Solutions Engineer

   Feb 2025 - Present
   Kakao · 1 yr 8 mo · Full-time · Melbourne, Australia
   • Onboarded 80 enterprise customers.
   • Kept net revenue retention above 122% on a $8 million book.
   • Cut churn on the solutions book from 11% to 5%.
2. Customer Success Manager

   Oct 2022 - Feb 2025
   Carousell · 2 yr 4 mo · Full-time · Melbourne, Australia
   • Kept net revenue retention above 119% on a $8 million book.
3. Customer Success Manager

   Sep 2019 - Jun 2022
   Tencent · 2 yr 9 mo · Full-time · Melbourne, Australia
   • Onboarded 133 enterprise customers.
4. Customer Success Manager

   Oct 2018 - Sep 2019
   Rakuten · 11 mo · Full-time · Melbourne, Australia
   • Kept net revenue retention above 111% on a $35 million book.
   • Onboarded 116 enterprise customers.

No references yet.

Education

1. Singapore Management University

   BBM, Computer Science
   2013 - 2017