Lily Williams

Customer Success Manager at Radix Commerce · project management, Gainsight

Radix Commerce

Sydney, Australia · AEST (UTC+10)

4+ years experience

Ateneo de Manila University

English

Messaging unavailable

Overview

Based in Sydney. I work on enterprise onboarding at Radix Commerce. Kept net revenue retention above 110% on a $18 million book. Onboarded 188 enterprise customers. Previously at OCBC. Jazz piano, badly.

Good reasons to reach out

Second opinions on APIs decisions
Working sessions on implementation

Please don't message about

Offshore staffing offers
Unpaid work or spec projects

Answers in batches on Fridays

Skills

implementationproject managementGainsightAPIs

Experience

Customer Success Manager
Jun 2025 - Present
Radix Commerce · 1 yr 4 mo · Full-time · Sydney, Australia
- Cut churn on the onboarding book from 12% to 4%.
- Kept net revenue retention above 128% on a $4 million book.
- Onboarded 160 enterprise customers.
Customer Success Manager
Oct 2022 - Jun 2025
OCBC · 2 yr 8 mo · Full-time · Sydney, Australia
- Kept net revenue retention above 133% on a $33 million book.
- Cut churn on the onboarding book from 13% to 4%.

References

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Education

Ateneo de Manila University
BS, Computer Science
2018 - 2022

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