Lorena Restrepo

Senior Customer Success Manager at iFood · Enterprise onboarding

iFood

Mexico City, Mexico · CST (UTC-6)

7+ years experience

Insper

English, Spanish

Open to work

Messaging unavailable

Overview

I work on enterprise onboarding at iFood in Mexico City. Cut churn on the onboarding book from 12% to 7%. Most at home with implementation and Gainsight. Learning to sail.

Good reasons to reach out

Roles in enterprise onboarding
Speaking or podcast invitations
Second opinions on project management decisions
Questions about enterprise onboarding

Please don't message about

Crypto token projects
Unpaid work or spec projects
SEO and link-building offers

Replies between meetings, usually same day

Skills

implementationGainsightproject managementAPIs

Open to workLooking for a role

closes in 3 months

Staff Customer Success Manager roles in fintech - Mexico City or remote

Target roles: Staff Customer Success Manager
Level: Staff / Principal
Industries: AI infrastructure, E-commerce
Work mode: Remote
Available: 90 days notice
Work authorization: Authorized to work in Mexico
What I'm looking for: Scope to lead enterprise onboarding work, with a manager who gives direct feedback.
Not interested in: Agencies and outsourcing firms

7 years in enterprise onboarding. Strongest at implementation and Gainsight. Can start in about six weeks.

Mexico City, Mexico · remote OKgainsightapisproject management

Open

Experience

Senior Customer Success Manager
Oct 2022 - Present
iFood · 4 yr · Full-time · Mexico City, Mexico
- Onboarded 81 enterprise customers.
- Cut churn on the onboarding book from 15% to 4%.
Customer Success Manager
Oct 2019 - Oct 2022
Rappi · 3 yr · Full-time · Mexico City, Mexico
- Cut churn on the onboarding book from 14% to 3%.

References

No references yet.

Education

Insper
Economia, Communications
2014 - 2018

Details

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What they are targeting for their next role.

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