Lydia Hayes

Overview

Currently at Crest Logistics, where I work on customer operations. Rebuilt the planning process the company still runs every quarter. Brought support first-response time from 28 hours to under 2. Before that: Accenture and Bloomberg. Most at home with Zendesk and customer support. Jazz piano, badly.

Fastest replies in the morning

Experience

1. Chief of Staff

   May 2024 - Present
   Crest Logistics · 2 yr 5 mo · Full-time · Cambridge, UK
   • Brought support first-response time from 30 hours to under 1.
   • Rebuilt the planning process the company still runs every quarter.
   • Launched operations in 8 cities.
2. Operations Associate

   Jan 2021 - May 2024
   Accenture · 3 yr 4 mo · Full-time · Cambridge, UK
   • Negotiated 369 commercial agreements a year.
   • Built the privacy programme for launches in 17 countries.
3. Operations Associate

   Jul 2017 - Jan 2021
   Bloomberg · 3 yr 6 mo · Full-time · Cambridge, UK
   • Secured 8 payments licences.
4. Operations Associate

   Oct 2016 - Jul 2017
   Sky · 9 mo · Full-time · Cambridge, UK
   • Secured 2 payments licences.
   • Negotiated 426 commercial agreements a year.

No references yet.

Education

1. London Business School

   MBA, Business Administration
   2016 - 2018
2. University of Leeds

   BSc, Business Administration
   2013 - 2016