Mai Hayashi

S

Design Manager at VNG · Fintech UX

VNG
Tokyo, Japan · JST (UTC+9)
14+ years experience
University of Melbourne
English, Japanese, Arabic
Advising
Messaging unavailable

Overview

I lead fintech UX at VNG in Tokyo. Shipped the money movement redesign that lifted task completion 30%. Before that: Xero and KPMG. Most at home with B2B and Figma. I teach a weekend class on forms.

Good reasons to reach out
  • Advice on fintech UX
  • Working sessions on trust
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Unpaid design tests
  • Agency or outsourcing pitches

Replies between meetings, usually same day

Skills
trustformsFigmaB2B
AdvisingOpen to advising
closes in 3 months

Office hours for first design hires: fintech UX and B2B

Topics
fintech UX, trust, Figma
Format
Formal advisor role
Terms
Free for early founders
Capacity
One advisory role at a time
Best for
Teams scaling past 50 people

14 years of fintech UX. Small equity or paid hours - flexible.

Tokyo, Japan · remote OKtrustfigmaforms
Open

Experience

  1. Design Manager
    Oct 2022 - Present
    VNG · 4 yr · Full-time · Tokyo, Japan
    • Brought the money movement flows to WCAG 2.2 AA.
    • Built a component library 85 engineers ship with every day.
    • Ran 139 usability sessions and turned them into a research repository.
  2. Product Designer
    Jul 2019 - Oct 2022
    Xero · 3 yr 3 mo · Full-time · Tokyo, Japan
    • Ran 31 usability sessions and turned them into a research repository.
    • Brought the money movement flows to WCAG 2.2 AA.
  3. UX Researcher
    Jun 2017 - Mar 2019
    KPMG · 1 yr 9 mo · Full-time · Tokyo, Japan
    • Cut support tickets about money movement by 22% with clearer copy and states.
    • Ran 98 usability sessions and turned them into a research repository.
  4. Product Designer
    Jun 2014 - Jun 2017
    Woolworths Group · 3 yr · Full-time · Tokyo, Japan
    • Built a component library 44 engineers ship with every day.
    • Brought the money movement flows to WCAG 2.2 AA.
  5. Product Designer
    Oct 2012 - Jun 2014
    SEEK · 1 yr 8 mo · Full-time · Tokyo, Japan
    • Built a component library 80 engineers ship with every day.

References

No references yet.

Education

  1. University of Melbourne
    BSc, Interaction Design
    2008 - 2012

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