Matheus Moura

Customer Success Manager at Ambev · Gainsight, project management

Ambev

São Paulo, Brazil · BRT (UTC-3)

2+ years experience

Universidad de los Andes

English, Portuguese

Learning

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Overview

Currently at Ambev, where I work on enterprise onboarding. Onboarded 116 enterprise customers. Cut churn on the onboarding book from 13% to 6%. Most at home with project management and APIs.

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Skills

Gainsightproject managementimplementationAPIs

LearningLearning something

closes in 3 months

Learning project management - want a mentor for monthly reviews

Goal: Build a portfolio project in enterprise onboarding that I'd be proud to show.
Where I am now: Some experience
Ideal mentor: Someone who has worked in enterprise onboarding for a few years
Cadence: Weekly
What I can offer back: Help with frontend work

2 years in so far. Looking for honest feedback, once or twice a month.

São Paulo, Brazilimplementationgainsightapis

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Experience

Customer Success Manager
Oct 2024 - Present
Ambev · 2 yr · Full-time · São Paulo, Brazil
- Onboarded 83 enterprise customers.
- Cut churn on the onboarding book from 12% to 6%.
- Kept net revenue retention above 135% on a $9 million book.

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Education

Universidad de los Andes
Ingeniería, Business Administration
2019 - 2023

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