Sample profile

Max Tom Parata

Director of Operations, ANZ — automation · Zendesk · workforce planning

Sydney, AustraliaANZUniversity of Tokyo
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Advisingcloses in 2 months
Office hours for early-stage teams: customer operations and unit economics

11 years of customer operations. Can review plans, decks and hiring loops.

Sydney, Australiazendeskcustomer supportautomation

About

Director of Operations at ANZ, focused on customer operations. Launched operations in 7 cities. Before that: Samsung Electronics and Amazon. Most at home with workforce planning and customer support. I read too many books about cities.

Skills
customer supportunit economicsqualityZendeskworkforce planningautomation

Experience

  1. AN
    Director of Operations
    ANZ
    Apr 2022 – Present · 4 yr 6 mo · Sydney, Australia
  2. SA
    Operations Manager
    Samsung Electronics
    Jan 2021 – Apr 2022 · 1 yr 3 mo · Sydney, Australia
  3. AM
    Program Manager
    Amazon
    May 2019 – Sep 2020 · 1 yr 4 mo · Sydney, Australia
  4. LG
    Operations Associate
    LG Electronics
    Nov 2017 – May 2019 · 1 yr 6 mo · Sydney, Australia
  5. AY
    Operations Associate
    Ayala Corporation
    Jun 2016 – Nov 2017 · 1 yr 5 mo · Sydney, Australia

Education

  1. University of Tokyo
    BEng, Industrial Engineering
    2011 – 2015

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