Maya Nisha Bhatt

Overview

19 years in product design, the last 4 at Block, where I lead the enterprise team. Built a component library 64 engineers ship with every day. Cut support tickets about enterprise by 28% with clearer copy and states. Before that: Goldman Sachs and HubSpot. Most at home with data visualisation and Figma. Learning to sail.

Experience

1. Director of Design

   Oct 2022 - Present
   Block · 4 yr 1 mo · Full-time · San Jose, CA
   • Cut support tickets about enterprise by 41% with clearer copy and states.
   • Brought the enterprise flows to WCAG 2.2 AA.
2. Senior Product Designer

   Nov 2020 - Jun 2022
   Goldman Sachs · 1 yr 7 mo · Full-time · San Jose, CA
   • Ran 76 usability sessions and turned them into a research repository.
   • Built a component library 20 engineers ship with every day.
3. Senior Product Designer

   Aug 2019 - Nov 2020
   HubSpot · 1 yr 3 mo · Full-time · San Jose, CA
   • Cut support tickets about enterprise by 54% with clearer copy and states.
   • Built a component library 64 engineers ship with every day.
4. Product Designer

   Sep 2015 - Jul 2019
   Wells Fargo · 3 yr 10 mo · Full-time · San Jose, CA
   • Shipped the enterprise redesign that lifted task completion 21%.
   • Ran 46 usability sessions and turned them into a research repository.
5. UX Researcher

   Apr 2012 - Sep 2015
   Tesla · 3 yr 5 mo · Full-time · San Jose, CA
   • Ran 60 usability sessions and turned them into a research repository.

No references yet.

Education

1. Booth School of Business

   MBA, Business Administration
   2007 - 2009
2. UCLA

   BS, Psychology
   2002 - 2006