Meg Mitchell

S

Program Manager at Wren Health · Customer operations

Wren Health
Los Angeles, CA · PT (UTC-8)
7+ years experience
Wharton
English
Open to work
Messaging unavailable

Overview

I've spent 7 years on customer operations - first at Dropbox, now at Wren Health. Ran the support program across 8 teams to launch on schedule. Launched operations in 11 cities. Before that: McKinsey & Company and Dropbox. Most at home with quality and Zendesk. Collector of fountain pens.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on workforce planning decisions
Please don't message about
  • Offshore staffing offers
  • Agency or outsourcing pitches
Skills
qualitycustomer supportautomationsupply chainZendeskworkforce planning
Open to workLooking for a role
closes in 3 months

Senior Program Manager roles in e-commerce - Los Angeles or remote

Target roles
Senior Program Manager
Level
Senior
Industries
Healthtech, B2B SaaS
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in the CA
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Crypto

7 years in customer operations. Strongest at Zendesk and workforce planning. Available immediately.

Los Angeles, CA · remote OKcustomer supportsupply chainquality
Open

Experience

  1. Program Manager
    Dec 2023 - Present
    Wren Health · 2 yr 10 mo · Full-time · Los Angeles, CA
    • Launched operations in 14 cities.
    • Ran the support program across 18 teams to launch on schedule.
    • Brought support first-response time from 21 hours to under 1.
  2. Operations Associate
    Oct 2021 - Dec 2023
    McKinsey & Company · 2 yr 2 mo · Full-time · Los Angeles, CA
    • Secured 7 payments licences.
  3. Operations Associate
    Feb 2020 - Oct 2021
    Dropbox · 1 yr 8 mo · Full-time · Los Angeles, CA
    • Built the privacy programme for launches in 12 countries.
    • Negotiated 152 commercial agreements a year.

References

No references yet.

Education

  1. Wharton
    MBA, Business Administration
    2020 - 2022
  2. UC San Diego
    BS, Mechanical Engineering
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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