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Mehar Rupinder Aulakh

Sample profile

Senior Program Manager at Samsung R&D · automation, workforce planning

Works at
Samsung R&D
Location
New Delhi, India · IST (UTC+5:30)
Experience
8+ years experience
Education
Shri Ram College of Commerce
Languages
English, Hindi
Advising
Message Connect

Overview

I've spent 8 years on customer operations - first at Samsung R&D, now at Samsung R&D. Rebuilt the planning process the company still runs every quarter. Ran the support program across 20 teams to launch on schedule. Before that: Freshworks and Myntra. Most at home with customer support and quality.

Good reasons to reach out
  • Advice on customer operations
  • Working sessions on quality
  • Questions about customer operations
  • Thoughtful intros to people in my field
Please don't message about
  • Offshore staffing offers
  • Generic networking requests

Best reached early in the week

Skills
workforce planningautomationqualitycustomer supportZendeskunit economics
AdvisingOpen to advising
closes in 3 months

Office hours for teams scaling past 50 people: customer operations and unit economics

Topics
customer operations, customer support, automation
Format
Office hours
Terms
Open to discuss
Capacity
A few async reviews a month
Best for
Seed to Series A teams

8 years of customer operations. Prefer specific questions over coffee chats.

New Delhi, Indiacustomer supportunit economicsworkforce planning
Open

Experience

  1. Senior Program Manager
    Oct 2024 - Present
    Samsung R&D · 2 yr 1 mo · Full-time · New Delhi, India
    • Ran the support program across 12 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 36% with routing and staffing changes.
  2. Program Manager
    Mar 2022 - Oct 2024
    Freshworks · 2 yr 7 mo · Full-time · New Delhi, India
    • Brought support first-response time from 11 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Associate
    May 2020 - Mar 2022
    Myntra · 1 yr 10 mo · Full-time · New Delhi, India
    • Negotiated 303 commercial agreements a year.
  4. Operations Associate
    Oct 2018 - May 2020
    Samsung R&D · 1 yr 7 mo · Full-time · New Delhi, India
    • Built the privacy programme for launches in 7 countries.
    • Negotiated 438 commercial agreements a year.

References

No references yet.

Education

  1. Shri Ram College of Commerce
    B.Com, Industrial Engineering
    2013 - 2017

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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