Mia Perkins

Sample

Customer Success Director at Wells Fargo · churn reduction, expansion

Wells Fargo
San Diego, CA
14+ years experience
Johns Hopkins University
Messaging unavailable

Overview

Customer Success Director at Wells Fargo, focused on account management. Kept net revenue retention above 120% on a $38 million book. Cut churn on the accounts book from 11% to 3%. Before that: Wayfair and Google. Most at home with churn reduction and QBRs.

Skills
churn reductionQBRsexpansionaccount management

Experience

  1. Customer Success Director
    May 2022 - Present
    Wells Fargo · 4 yr 5 mo · San Diego, CA
  2. Senior Customer Success Manager
    Feb 2019 - May 2022
    Wayfair · 3 yr 3 mo · San Diego, CA
  3. Solutions Engineer
    Sep 2015 - Feb 2019
    Google · 3 yr 5 mo · San Diego, CA
  4. Customer Success Manager
    Sep 2012 - Aug 2015
    PwC · 2 yr 11 mo · San Diego, CA

References

No references yet.

Education

  1. Johns Hopkins University
    MS, Computer Science
    2015 - 2017
  2. Rice University
    BA, Computer Science
    2007 - 2011

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections