Michal Elkayam

S

Operations Manager at Emirates Group · OKRs, SQL

Emirates Group
Tel Aviv, Israel · IST (UTC+2)
11+ years experience
King Abdullah University of Science and Technology
English, Hebrew
Open to work
Messaging unavailable

Overview

Operations Manager at Emirates Group, focused on business operations. Brought support first-response time from 8 hours to under 1. Before that: Uber and Ooredoo. Kannada theatre fan.

Good reasons to reach out
  • Roles in business operations
  • Thoughtful intros to people in my field
  • Questions about business operations
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects

Replies between meetings, usually same day

Skills
process designOKRsbusiness operationsSQL
Open to workLooking for a role
closes in 3 months

Senior Operations Manager roles in supply chain - Tel Aviv or remote

Target roles
Senior Operations Manager
Level
Senior
Industries
E-commerce, Consumer apps
Work mode
Remote
Available
90 days notice
Work authorization
Authorized to work in Israel
What I'm looking for
Early-stage company (Series A) where business operations is core to the product.
Not interested in
Night shifts

11 years in business operations. Strongest at process design and business operations. Can start in about six weeks.

Tel Aviv, Israelprocess designokrssql
Open

Experience

  1. Operations Manager
    Jul 2025 - Present
    Emirates Group · 1 yr 3 mo · Full-time · Tel Aviv, Israel
    • Brought support first-response time from 12 hours to under 2.
    • Cut cost per order by 19% with routing and staffing changes.
  2. Operations Associate
    Nov 2022 - Jul 2025
    Uber · 2 yr 8 mo · Full-time · Tel Aviv, Israel
    • Secured 7 payments licences.
  3. Program Manager
    Feb 2019 - Nov 2022
    Ooredoo · 3 yr 9 mo · Full-time · Tel Aviv, Israel
    • Brought support first-response time from 8 hours to under 2.
    • Ran the bizops program across 22 teams to launch on schedule.
  4. Operations Associate
    Oct 2015 - Feb 2019
    Standard Chartered · 3 yr 4 mo · Full-time · Tel Aviv, Israel
    • Built the privacy programme for launches in 7 countries.
    • Negotiated 496 commercial agreements a year.

References

No references yet.

Education

  1. King Abdullah University of Science and Technology
    MS, Economics
    2016 - 2018
  2. American University of Beirut
    BE, Economics
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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