Monica Garcia

Sample

Customer Success Manager at Loom Studio | ex-PagSeguro

Loom Studio
Lima, Peru · PET (UTC-5)
4+ years experience
Unicamp
English, Spanish
Messaging unavailable

Overview

Customer Success Manager at Loom Studio, focused on enterprise onboarding. Kept net revenue retention above 123% on a $17 million book. Most at home with APIs and project management. Plant-based cook and baker.

Good reasons to reach out
  • Speaking or podcast invitations
  • Second opinions on Gainsight decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • Offshore staffing offers
  • Crypto token projects

Fastest replies in the morning

Skills
implementationGainsightproject managementAPIs

Experience

  1. Customer Success Manager
    Jul 2024 - Present
    Loom Studio · 2 yr 3 mo · Full-time · Lima, Peru
    • Cut churn on the onboarding book from 13% to 7%.
    • Onboarded 151 enterprise customers.
    • Kept net revenue retention above 111% on a $11 million book.
  2. Customer Success Manager
    Mar 2023 - Jul 2024
    PagSeguro · 1 yr 4 mo · Full-time · Lima, Peru
    • Cut churn on the onboarding book from 12% to 3%.
    • Onboarded 150 enterprise customers.

References

No references yet.

Education

  1. Unicamp
    Bacharelado, Communications
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections