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Morgan Stanley

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Senior Program Manager, Telus - supply growth · city launches · unit economics

Works at
Telus
Location
Toronto, ON · ET (UTC-5)
Experience
11+ years experience
Education
Ivey Business School
Languages
English
Advising
Message Connect

Overview

Currently at Telus, where I work on marketplace operations. Brought support first-response time from 21 hours to under 2. Before that: Bell Canada and Cohere. I write a small newsletter about marketplace operations.

Good reasons to reach out
  • Advice on marketplace operations
  • Second opinions on unit economics decisions
  • Working sessions on supply growth
  • Speaking or podcast invitations
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects

Fastest replies in the morning

Skills
unit economicssupply growthS&OPcity launches
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: marketplace operations and S&OP

Topics
marketplace operations, unit economics, city launches
Format
Calls
Terms
Open to discuss
Capacity
A few async reviews a month
Best for
First-time founders

11 years of marketplace operations. Prefer specific questions over coffee chats.

Toronto, ONsupply growthunit economicss&op
Open

Experience

  1. Senior Program Manager
    Oct 2025 - Present
    Telus · 1 yr 1 mo · Full-time · Toronto, ON
    • Cut cost per order by 24% with routing and staffing changes.
    • Ran the marketplace ops program across 25 teams to launch on schedule.
    • Brought support first-response time from 20 hours to under 1.
  2. Operations Associate
    Jun 2024 - Oct 2025
    Bell Canada · 1 yr 4 mo · Contract · Toronto, ON
    • Negotiated 215 commercial agreements a year.
  3. Program Manager
    May 2021 - Jun 2024
    Cohere · 3 yr 1 mo · Full-time · Toronto, ON
    • Cut cost per order by 19% with routing and staffing changes.
    • Brought support first-response time from 14 hours to under 1.
  4. Program Manager
    Dec 2018 - May 2021
    Loblaw · 2 yr 5 mo · Full-time · Toronto, ON
    • Ran the marketplace ops program across 22 teams to launch on schedule.
  5. Operations Associate
    Feb 2016 - Dec 2018
    Shopify · 2 yr 10 mo · Full-time · Toronto, ON
    • Built the privacy programme for launches in 5 countries.
    • Secured 7 payments licences.

References

No references yet.

Education

  1. Ivey Business School
    MBA, Business Administration
    2016 - 2018
  2. Queen's University
    BCom, Industrial Engineering
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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