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Natalie Dean

Operations Manager at Citi · process design, OKRs

Works at: Citi
Location: New York, NY · ET (UTC-5)
Experience: 11+ years experience
Education: Kellogg School of Management
Languages: English

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Overview

Operations Manager at Citi, focused on business operations. Brought support first-response time from 23 hours to under 2. Rebuilt the planning process the company still runs every quarter. Before that: Workday and Pfizer. Most at home with SQL and OKRs. Jazz piano, badly.

Good reasons to reach out

Thoughtful intros to people in my field

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Crypto token projects
SEO and link-building offers

Replies on weekday evenings

Skills

business operationsOKRsstrategySQLprocess design

Experience

Operations Manager
Nov 2022 - Present
Citi · 4 yr · Full-time · New York, NY
- Launched operations in 12 cities.
- Ran the bizops program across 22 teams to launch on schedule.
- Cut cost per order by 20% with routing and staffing changes.
Program Manager
Mar 2020 - Sep 2022
Workday · 2 yr 6 mo · Contract · New York, NY
- Cut cost per order by 40% with routing and staffing changes.
Operations Associate
Nov 2016 - Mar 2020
Pfizer · 3 yr 4 mo · Full-time · New York, NY
- Built the privacy programme for launches in 10 countries.
Operations Associate
Oct 2015 - Nov 2016
Ford · 1 yr 1 mo · Full-time · New York, NY
- Negotiated 537 commercial agreements a year.

References

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Education

Kellogg School of Management
MBA, Business Administration
2018 - 2020
NYU
BA, Business Administration
2011 - 2015

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