Natsuki Sato

S

Senior Customer Success Manager at Northwind Systems · Account management · QBRs, expansion

Northwind Systems
Tokyo, Japan · JST (UTC+9)
5+ years experience
Waseda University
English, Japanese
Open to work
Messaging unavailable

Overview

Senior Customer Success Manager at Northwind Systems, focused on account management. Kept net revenue retention above 121% on a $8 million book. Onboarded 41 enterprise customers. Before that: Bank Central Asia and Samsung Electronics. Most at home with churn reduction and account management. Into vintage synthesizers.

Good reasons to reach out
  • Roles in account management
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • Courses and coaching offers
  • Unpaid work or spec projects

Usually replies within a day

Skills
churn reductionQBRsexpansionrenewalsaccount management
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in agritech, Tokyo or hybrid

Target roles
Customer Success Manager
Level
Mid
Industries
Healthtech, Climate tech
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in Japan
What I'm looking for
Scope to lead account management work, with a manager who gives direct feedback.
Not interested in
Crypto

5 years in account management. Strongest at account management and QBRs. Serving notice now.

Tokyo, Japan · remote OKaccount managementrenewalsexpansion
Open

Experience

  1. Senior Customer Success Manager
    Jan 2025 - Present
    Northwind Systems · 1 yr 9 mo · Full-time · Tokyo, Japan
    • Cut churn on the accounts book from 13% to 3%.
    • Kept net revenue retention above 134% on a $18 million book.
  2. Customer Success Manager
    Jul 2022 - Jan 2025
    Bank Central Asia · 2 yr 6 mo · Full-time · Tokyo, Japan
    • Cut churn on the accounts book from 12% to 7%.
  3. Customer Success Manager
    Oct 2021 - Jul 2022
    Samsung Electronics · 9 mo · Full-time · Tokyo, Japan
    • Kept net revenue retention above 120% on a $37 million book.

References

No references yet.

Education

  1. Waseda University
    BA, Computer Science
    2016 - 2020

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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