Neha More

S

Customer Success Manager · Account management · expansion

Lattice Bio
Ahmedabad, India · IST (UTC+5:30)
3+ years experience
IIT Guwahati
English, Hindi, Gujarati
CollaboratingOpen to work
Messaging unavailable

Overview

I've spent 3 years on account management, now at Lattice Bio. Kept net revenue retention above 114% on a $30 million book.

Good reasons to reach out
  • Roles in account management
  • Collaborators for my side project
  • Working sessions on QBRs
  • Thoughtful intros to people in my field
  • Questions about account management
Please don't message about
  • Generic networking requests
  • Courses and coaching offers

Checks messages twice a week

Skills
QBRsexpansionchurn reductionrenewals
CollaboratingLooking to collaborate
closes in 3 months

Co-writing a guide about account management - looking for a co-author

Project
A guide about account management - looking for a co-author
Skills needed
churn reduction, renewals
Time commitment
A few hours a week
Outcome
Open-source release

A few hours a week. Async-first.

Ahmedabad, Indiaexpansionchurn reductionrenewals
Open
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in food delivery, Ahmedabad or hybrid

Target roles
Customer Success Manager
Level
Mid
Industries
Logistics, Fintech
Work mode
On-site
Available
60 days notice
Work authorization
Indian citizen, open to relocating
What I'm looking for
Scope to lead account management work, with a manager who gives direct feedback.
Not interested in
Crypto

3 years in account management. Strongest at churn reduction and QBRs. Can start in about six weeks.

Ahmedabad, India · remote OKchurn reductionqbrsrenewals
Open

Experience

  1. Customer Success Manager
    Oct 2023 - Present
    Lattice Bio · 3 yr · Full-time · Ahmedabad, India
    • Kept net revenue retention above 114% on a $26 million book.
    • Onboarded 49 enterprise customers.

References

No references yet.

Education

  1. IIT Guwahati
    B.Tech, Economics
    2019 - 2023

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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