Staff Product Designer at Elmstead Digital · service design, workshops
15 years in service design. Strongest at operations and workshops. Open to the right conversation.
Currently at Elmstead Digital, where I work on service design. Cut support tickets about service design by 47% with clearer copy and states. Built a component library 65 engineers ship with every day. Before that: Banco do Brasil and América Móvil. Most at home with journey mapping and workshops. Big believer in written communication.