Niran Phromsiri

Senior Customer Success Manager · Enterprise onboarding · implementation

Bangkok, Thailand · ICT (UTC+7)

7+ years experience

Vietnam National University

English, Thai

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Overview

I've spent 7 years on enterprise onboarding - first at LINE, now at EY. Onboarded 162 enterprise customers. Into vintage synthesizers.

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Gainsightproject managementAPIsimplementation

CollaboratingLooking to collaborate

closes in 3 months

Will credit everyone who contributes. Some groundwork already done.

Bangkok, Thailand · remote OKimplementationproject managementapis

Senior Customer Success Manager
Jul 2024 - Present
EY · 2 yr 3 mo · Full-time · Bangkok, Thailand
- Onboarded 94 enterprise customers.
- Kept net revenue retention above 127% on a $29 million book.
Customer Success Manager
Feb 2023 - Jul 2024
NAB · 1 yr 5 mo · Full-time · Bangkok, Thailand
- Kept net revenue retention above 131% on a $31 million book.
- Cut churn on the onboarding book from 16% to 7%.
Solutions Engineer
Oct 2020 - Feb 2023
Carousell · 2 yr 4 mo · Full-time · Bangkok, Thailand
- Kept net revenue retention above 119% on a $40 million book.
- Cut churn on the onboarding book from 13% to 3%.
Customer Success Manager
Oct 2019 - Oct 2020
LINE · 1 yr · Full-time · Bangkok, Thailand
- Kept net revenue retention above 126% on a $40 million book.

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