Patricia Morales

S

Head of Design at Rivet Care · forms, trust

Rivet Care
Guadalajara, Mexico · CST (UTC-6)
14+ years experience
Unicamp
English, Spanish, German
HiringAdvising
Messaging unavailable

Overview

Currently at Rivet Care, where I lead fintech UX with a team of 24. Cut support tickets about money movement by 50% with clearer copy and states. Shipped the money movement redesign that lifted task completion 28%. Before that: Deloitte and Embraer. Most at home with trust and forms. Board games, hiking, and terrible puns.

Good reasons to reach out
  • Advice on fintech UX
  • Candidates for the role I'm hiring for
  • Speaking or podcast invitations
  • Working sessions on Figma
  • Questions about fintech UX
Please don't message about
  • Logo contests
  • SEO and link-building offers

Checks messages twice a week

Skills
formsFigmainteraction designtrust
HiringHiring for a role
closes in 3 months

Hiring a staff ux researcher for the money movement team - Guadalajara

Role
Staff ux researcher
Level
Staff / Principal
Type
Contract
Work mode
Hybrid
Compensation
$160k-$219k + equity
Team
Money movement, 18 people
Start
Within a month
Must have
Production experience with interaction design Production experience with Figma Good judgment about what not to build
Process
3 conversations, no take-home

Comp R$24k-R$54k a month. We decide within ten days. Message me with one thing you shipped that you're proud of.

Guadalajara, Mexicofigmatrustinteraction design
Open
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: fintech UX and trust

Topics
fintech UX, trust, forms
Format
Formal advisor role
Terms
Equity
Capacity
A few async reviews a month
Best for
Engineers moving into leadership

21 years of fintech UX. Can review plans, decks and hiring loops.

Guadalajara, Mexicoformstrustfigma
Open

Experience

  1. Head of Design
    May 2025 - Present
    Rivet Care · 1 yr 5 mo · Full-time · Guadalajara, Mexico
    • Brought the money movement flows to WCAG 2.2 AA.
    • Shipped the money movement redesign that lifted task completion 26%.
  2. UX Researcher
    Dec 2021 - Feb 2025
    Deloitte · 3 yr 2 mo · Contract · Guadalajara, Mexico
    • Built a component library 64 engineers ship with every day.
    • Cut support tickets about money movement by 37% with clearer copy and states.
  3. UX Researcher
    Jun 2018 - Dec 2021
    Embraer · 3 yr 6 mo · Full-time · Guadalajara, Mexico
    • Ran 125 usability sessions and turned them into a research repository.
  4. UX Researcher
    Mar 2016 - Jun 2018
    Despegar · 2 yr 3 mo · Full-time · Guadalajara, Mexico
    • Ran 83 usability sessions and turned them into a research repository.
  5. Design Manager
    Jul 2012 - Mar 2016
    Meta · 3 yr 8 mo · Full-time · Guadalajara, Mexico
    • Ran 98 usability sessions and turned them into a research repository.
    • Cut support tickets about money movement by 27% with clearer copy and states.

Projects

Side project: a reading list app
2022

Built with interaction design and Figma. 2907 people used it last year.

Conference talk: lessons from money movement
2022

What went wrong and what worked while scaling fintech UX.

References

No references yet.

Education

  1. Unicamp
    Bacharelado, Industrial Design
    2000 - 2004

Details

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