Pawan Bansal

Operations Associate, Bajaj Finserv - workforce planning · Zendesk · automation

Bajaj Finserv

Hyderabad, India · IST (UTC+5:30)

1+ years experience

Symbiosis International University

English, Hindi, Telugu

Collaborating Learning

Messaging unavailable

Overview

I've spent 1 years on customer operations, now at Bajaj Finserv. Cut cost per order by 30% with routing and staffing changes. Most at home with workforce planning and quality. Weekend cricket, weekday chai.

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Collaborators for my side project
Mentors who have done this before
Speaking or podcast invitations
Working sessions on customer support

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Courses and coaching offers
Crypto token projects
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Checks messages twice a week

Skills

Zendeskcustomer supportqualityworkforce planningautomation

CollaboratingLooking to collaborate

closes in 3 months

Looking for collaborators on an open-source Zendesk toolkit

Project: An open-source Zendesk toolkit
Skills needed: Design, Frontend
Time commitment: Part-time
Outcome: Published guide

No money involved, just a good project. Based in Hyderabad, happy to work remotely.

Hyderabad, Indiacustomer supportqualityworkforce planning

Open

LearningLearning something

closes in 3 months

Looking for feedback on my GitHub projects from someone in HR tech

Goal: Get good enough at workforce planning to own it at work.
Where I am now: Some experience
Ideal mentor: Someone who has worked in privacy and data protection for a few years
Cadence: Monthly
What I can offer back: Research and write-ups

1 years in so far. Looking for honest feedback, once or twice a month.

Hyderabad, India · remote OKqualitycustomer supportzendesk

Open

Experience

Operations Associate
Oct 2025 - Present
Bajaj Finserv · 1 yr · Full-time · Hyderabad, India
- Negotiated 119 commercial agreements a year.
- Secured 4 payments licences.
- Built the privacy programme for launches in 12 countries.

References

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Education

Symbiosis International University
BBA, Economics
2021 - 2025

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