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Overview
Studying architecture and figuring out UX design one project at a time. Recently built a bus-tracking tool for the city. Interned at BBC last summer. Comfortable with service design and operations. Yoga every morning.
Good reasons to reach out
- Second opinions on service design decisions
- Working sessions on operations
Please don't message about
- Crypto token projects
- Offshore staffing offers
- SEO and link-building offers
Prefers short, specific messages
Skills
journey mappingservice designworkshopsoperations
Experience
- Product Design InternJun 2025 - Aug 2025BBC · 2 mo · Internship · Manchester, UK
- Built a component library 53 engineers ship with every day.
- Brought the service design flows to WCAG 2.2 AA.
- Ran 119 usability sessions and turned them into a research repository.
Projects
Open-source operations toolkit
2024A small library for service design that 858 developers star on GitHub.
Conference talk: lessons from service design
2022What went wrong and what worked while scaling service design.
References
No references yet.
Education
- Queen's University BelfastBSc, Architecture2022 - 2026
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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