Prachi Krupa Majmudar

Overview

Based in Mumbai. I lead enterprise onboarding at Dovetail Financial. Onboarded 91 enterprise customers. Cut churn on the onboarding book from 16% to 3%. Before that: Google and Mastercard. Most at home with technical discovery and implementation. I host a monthly meetup on enterprise onboarding.

Experience

1. Customer Success Director

   Sep 2022 - Present
   Dovetail Financial · 4 yr 1 mo · Full-time · Mumbai, India
   • Onboarded 119 enterprise customers.
   • Kept net revenue retention above 129% on a $21 million book.
   • Cut churn on the onboarding book from 15% to 4%.
2. Implementation Lead

   May 2021 - Aug 2022
   Google · 1 yr 3 mo · Full-time · Mumbai, India
   • Kept net revenue retention above 112% on a $40 million book.
   • Cut churn on the onboarding book from 17% to 3%.
3. Senior Customer Success Manager

   Jan 2018 - May 2021
   Mastercard · 3 yr 4 mo · Full-time · Mumbai, India
   • Kept net revenue retention above 128% on a $23 million book.
   • Cut churn on the onboarding book from 11% to 5%.
4. Solutions Engineer

   Oct 2014 - Nov 2017
   Tata Motors · 3 yr 1 mo · Full-time · Mumbai, India
   • Onboarded 168 enterprise customers.
   • Cut churn on the onboarding book from 9% to 5%.
5. Customer Success Manager

   Oct 2011 - Oct 2014
   Dream11 · 3 yr · Full-time · Mumbai, India
   • Onboarded 42 enterprise customers.
   • Cut churn on the onboarding book from 10% to 3%.

No references yet.

Education

1. University of Delhi

   B.Com, Business Administration
   2006 - 2010