Pranav Rohan Rao

Customer Success Manager at Booking Holdings · Enterprise onboarding

Booking Holdings

San Jose, CA · PT (UTC-8)

3+ years experience

Yale University

English, Hindi

Messaging unavailable

Overview

3 years in customer success, the last 2 at Booking Holdings, where I work on the onboarding team. Onboarded 193 enterprise customers. Previously at Apple. Outside work: long runs and longer podcasts.

Good reasons to reach out

Second opinions on Gainsight decisions
Speaking or podcast invitations
Working sessions on APIs

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Generic networking requests
Offshore staffing offers
SEO and link-building offers

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Skills

APIsimplementationproject managementGainsight

Experience

Customer Success Manager
Jan 2025 - Present
Booking Holdings · 1 yr 9 mo · Full-time · San Jose, CA
- Cut churn on the onboarding book from 17% to 3%.
- Kept net revenue retention above 120% on a $32 million book.
- Onboarded 66 enterprise customers.
Customer Success Manager
Oct 2023 - Jan 2025
Apple · 1 yr 3 mo · Full-time · San Jose, CA
- Cut churn on the onboarding book from 11% to 3%.

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Education

Yale University
BA, Business Administration
2018 - 2022

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