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Priya Pooja Kumar

Design Manager, Capital One — workshops · journey mapping · service design

New York, NYCapital OneHarvard Business School
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About

8 years in product design, the last 4 at Capital One, where I lead the service design team. Ran 93 usability sessions and turned them into a research repository. Brought the service design flows to WCAG 2.2 AA. Most at home with service design and forms.

Skills
formsworkshopsservice designoperationsjourney mapping

Experience

  1. CA
    Design Manager
    Capital One
    Oct 2022 – Present · 4 yr · New York, NY
  2. GO
    UX Researcher
    Goldman Sachs
    Mar 2020 – Oct 2022 · 2 yr 7 mo · New York, NY
  3. KP
    Product Designer
    KPMG
    Oct 2018 – Mar 2020 · 1 yr 5 mo · New York, NY

Education

  1. Harvard Business School
    MBA, Business Administration
    2019 – 2021
  2. UT Austin
    BS, Visual Communication
    2014 – 2018

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