Priya Meera Kumar

Program Manager at Arcadia Software · quality, customer support

Arcadia Software

Abu Dhabi, UAE · GST (UTC+4)

7+ years experience

American University in Cairo

English, Arabic

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Overview

Based in Abu Dhabi. I work on customer operations at Arcadia Software. Ran the support program across 21 teams to launch on schedule. Rebuilt the planning process the company still runs every quarter. Before that: e& and Ooredoo. Into vintage synthesizers.

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Skills

customer supportworkforce planningZendeskquality

Experience

Program Manager
Feb 2024 - Present
Arcadia Software · 2 yr 8 mo · Full-time · Abu Dhabi, UAE
- Launched operations in 21 cities.
- Cut cost per order by 20% with routing and staffing changes.
Operations Associate
Oct 2020 - Feb 2024
e& · 3 yr 4 mo · Full-time · Abu Dhabi, UAE
- Built the privacy programme for launches in 19 countries.
- Negotiated 533 commercial agreements a year.
Operations Associate
Oct 2019 - Oct 2020
Ooredoo · 1 yr · Full-time · Abu Dhabi, UAE
- Negotiated 281 commercial agreements a year.

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Education

American University in Cairo
BA, Industrial Engineering
2014 - 2018

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