Akshaya Madhuri Srinivasan

S

Implementation Lead, Arcadia Software - project management · implementation · Gainsight

Arcadia Software
Chennai, India · IST (UTC+5:30)
10+ years experience
Shri Ram College of Commerce
English, Hindi, Tamil
Co-founderOpen to work
Messaging unavailable

Overview

10 years in customer success, the last 1 at Arcadia Software, where I work on the onboarding team. Cut churn on the onboarding book from 12% to 6%. Before that: Microsoft and Zerodha. Most at home with project management and implementation. Chess on lunch breaks.

Good reasons to reach out
  • People who want to build this with me
  • Roles in enterprise onboarding
  • Questions about enterprise onboarding
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects
  • Offshore staffing offers

Replies between meetings, usually same day

Skills
project managementimplementationAPIsGainsight
Co-founderLooking for a co-founder
closes in 3 months

Looking for a technical co-founder for price monitoring for freight forwarders

The idea
Price monitoring for freight forwarders
Stage
Prototype
I bring
15 years in enterprise onboarding
Looking for
Product-minded engineer
Commitment
Part-time to start
Location
Chennai or remote

I bring 10 years of enterprise onboarding (currently Arcadia Software). Ideally you've run operations in LatAm. Have a working prototype and design partners.

Chennai, Indiaimplementationapisproject management
Open
Open to workLooking for a role
closes in 3 months

Senior Implementation Lead roles in insurance - Chennai or remote

Target roles
Senior Implementation Lead
Level
Senior
Industries
Healthtech, Consumer apps
Work mode
On-site
Available
Immediately
Work authorization
Indian citizen, open to relocating
What I'm looking for
A team that ships weekly and owns onboarding end to end.
Not interested in
Pure people management

10 years in enterprise onboarding. Strongest at implementation and Gainsight. Open to the right conversation.

Chennai, India · remote OKimplementationproject managementgainsight
Open

Experience

  1. Implementation Lead
    Apr 2026 - Present
    Arcadia Software · 6 mo · Full-time · Chennai, India
    • Onboarded 115 enterprise customers.
    • Kept net revenue retention above 128% on a $17 million book.
  2. Senior Customer Success Manager
    Sep 2023 - Feb 2026
    Microsoft · 2 yr 5 mo · Full-time · Chennai, India
    • Onboarded 146 enterprise customers.
    • Kept net revenue retention above 121% on a $37 million book.
  3. Solutions Engineer
    Mar 2021 - Sep 2023
    Zerodha · 2 yr 6 mo · Full-time · Chennai, India
    • Cut churn on the onboarding book from 16% to 5%.
  4. Customer Success Manager
    Jun 2018 - Mar 2021
    Kotak Mahindra Bank · 2 yr 9 mo · Full-time · Chennai, India
    • Kept net revenue retention above 119% on a $38 million book.
    • Cut churn on the onboarding book from 13% to 7%.
  5. Customer Success Manager
    Feb 2017 - Jun 2018
    PhonePe · 1 yr 4 mo · Full-time · Chennai, India
    • Onboarded 160 enterprise customers.
    • Cut churn on the onboarding book from 15% to 3%.

References

No references yet.

Education

  1. Shri Ram College of Commerce
    B.Com, Computer Science
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored