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Radhika Swati Sachdeva

Director of Operations, InMobi — automation · Zendesk · customer support

New Delhi, IndiaInMobiSrishti Manipal Institute
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About

Director of Operations at InMobi, focused on customer operations. Brought support first-response time from 30 hours to under 1. Most at home with quality and workforce planning.

Skills
qualityZendeskcustomer supportautomationworkforce planning

Experience

  1. IN
    Director of Operations
    InMobi
    Sep 2024 – Present · 2 yr 1 mo · New Delhi, India
  2. LT
    Program Manager
    LTIMindtree
    Nov 2022 – Jun 2024 · 1 yr 7 mo · New Delhi, India
  3. BR
    Operations Associate
    BrowserStack
    May 2019 – Nov 2022 · 3 yr 6 mo · New Delhi, India
  4. MC
    Operations Manager
    McKinsey & Company
    Aug 2015 – May 2019 · 3 yr 9 mo · New Delhi, India
  5. AD
    Operations Manager
    Adobe
    Jul 2013 – Aug 2015 · 2 yr 1 mo · New Delhi, India

Education

  1. Srishti Manipal Institute
    B.Des, Business Administration
    2000 – 2004

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