Rahul Raj Kapoor

S

Chief of Staff at Umber Health · Marketplace operations

Umber Health
Salt Lake City, UT · MT (UTC-7)
12+ years experience
Wharton
English
Open to work
Messaging unavailable

Overview

I've spent 12 years on marketplace operations - first at Apple, now at Umber Health. Brought support first-response time from 27 hours to under 1. Rebuilt the planning process the company still runs every quarter. Before that: Mastercard and Ford. Most at home with supply growth and city launches. Gardening and composting evangelist.

Good reasons to reach out
  • Roles in marketplace operations
  • Thoughtful intros to people in my field
  • Questions about marketplace operations
Please don't message about
  • Unpaid work or spec projects
  • SEO and link-building offers

Checks messages twice a week

Skills
supply growthcity launchesunit economics
Open to workLooking for a role
closes in 3 months

Open to Chief of Staff roles at Series A healthtech companies

Target roles
Chief of Staff
Level
Staff / Principal
Industries
B2B SaaS, Logistics
Work mode
Remote
Available
From next quarter
Work authorization
Authorized to work in the UT
What I'm looking for
Scope to lead marketplace operations work, with a manager who gives direct feedback.
Not interested in
Night shifts

12 years in marketplace operations. Strongest at city launches and supply growth. Open to the right conversation.

Salt Lake City, UT · remote OKcity launchessupply growthunit economics
Open

Experience

  1. Chief of Staff
    Nov 2023 - Present
    Umber Health · 2 yr 11 mo · Full-time · Salt Lake City, UT
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 14 cities.
  2. Operations Manager
    May 2020 - Nov 2023
    Mastercard · 3 yr 6 mo · Full-time · Salt Lake City, UT
    • Ran the marketplace ops program across 9 teams to launch on schedule.
    • Launched operations in 4 cities.
  3. Program Manager
    Oct 2017 - May 2020
    Ford · 2 yr 7 mo · Full-time · Salt Lake City, UT
    • Cut cost per order by 25% with routing and staffing changes.
  4. Operations Associate
    Sep 2015 - Oct 2017
    Expedia Group · 2 yr 1 mo · Full-time · Salt Lake City, UT
    • Secured 3 payments licences.
  5. Operations Associate
    Dec 2014 - Sep 2015
    Apple · 9 mo · Full-time · Salt Lake City, UT
    • Built the privacy programme for launches in 5 countries.
    • Secured 8 payments licences.

References

No references yet.

Education

  1. Wharton
    MBA, Business Administration
    2015 - 2017
  2. Arizona State University
    BS, Industrial Engineering
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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