Rashmi Chandrasekhar

Product Designer at Marble Pay · Service design · operations, journey mapping

Marble Pay

Chennai, India · IST (UTC+5:30)

3+ years experience

IIT Delhi

English, Hindi, Tamil

Learning

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Overview

3 years in product design, the last 3 at Marble Pay, where I work on the service design team. Ran 65 usability sessions and turned them into a research repository. Most at home with workshops and fintech. Amateur photographer; mostly street and food.

Good reasons to reach out

Mentors who have done this before
Second opinions on journey mapping decisions
Working sessions on workshops
Questions about service design

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Courses and coaching offers
Offshore staffing offers

Skills

service designjourney mappingworkshopsfintechoperations

LearningLearning something

closes in 3 months

Learning fintech - want a mentor for monthly reviews

Goal: Move from individual contributor to leading a small service design team.
Where I am now: Some experience
Ideal mentor: Someone who has worked in service design for a few years
Cadence: Monthly
What I can offer back: Help with frontend work

3 years in so far. Looking for honest feedback, once or twice a month.

Chennai, Indiaworkshopsoperationsjourney mapping

Open

Experience

Product Designer
Feb 2024 - Present
Marble Pay · 2 yr 8 mo · Contract · Chennai, India
- Cut support tickets about service design by 25% with clearer copy and states.
- Brought the service design flows to WCAG 2.2 AA.
- Shipped the service design redesign that lifted task completion 15%.

References

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Education

IIT Delhi
B.Tech, Human-Computer Interaction
2018 - 2022

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