Ravi Agarwal

Customer Success Manager at JPMorgan Chase · Enterprise onboarding · Gainsight, implementation

JPMorgan Chase

New York, NY · ET (UTC-5)

4+ years experience

Princeton University

English

Collaborating

Messaging unavailable

Overview

4 years in customer success, the last 3 at JPMorgan Chase, where I work on the onboarding team. Cut churn on the onboarding book from 16% to 5%. Onboarded 99 enterprise customers. Most at home with project management and Gainsight. Plant-based cook and baker.

Good reasons to reach out

Collaborators for my side project
Thoughtful intros to people in my field
Working sessions on project management
Speaking or podcast invitations

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Unpaid work or spec projects
Generic networking requests
Courses and coaching offers

Best reached early in the week

Skills

technical discoveryimplementationproject managementGainsight

CollaboratingLooking to collaborate

closes in 3 months

Looking for collaborators on an open-source technical discovery toolkit

Project: An open-source technical discovery toolkit
Skills needed: Design, Gainsight
Time commitment: A few hours a week
Outcome: Open-source release

Weekends only. Based in New York, happy to work remotely.

New York, NY · remote OKproject managementtechnical discoveryimplementation

Open

Experience

Customer Success Manager
Jul 2023 - Present
JPMorgan Chase · 3 yr 3 mo · Full-time · New York, NY
- Kept net revenue retention above 111% on a $28 million book.
- Cut churn on the onboarding book from 12% to 6%.
Customer Success Manager
Oct 2022 - Jul 2023
Zoom · 9 mo · Full-time · New York, NY
- Kept net revenue retention above 129% on a $17 million book.
- Cut churn on the onboarding book from 14% to 7%.

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Education

Princeton University
AB, Economics
2017 - 2021

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