Raymond Ryan Chan

S

Head of Design at Fern Security · B2B dashboards

Fern Security
Philadelphia, PA · ET (UTC-5)
11+ years experience
Booth School of Business
English, Spanish
Messaging unavailable

Overview

I've spent 14 years on B2B dashboards - first at Snowflake, now at Fern Security. Cut support tickets about enterprise by 34% with clearer copy and states. Before that: Microsoft and Netflix. Learning Japanese, slowly.

Good reasons to reach out
  • Questions about B2B dashboards
  • Working sessions on data visualisation
  • Speaking or podcast invitations
Please don't message about
  • Generic networking requests
  • SEO and link-building offers
  • Unpaid work or spec projects

Replies on weekday evenings

Skills
Figmadata visualisationinformation architecturesynthesis

Experience

  1. Head of Design
    Oct 2025 - Present
    Fern Security · 1 yr · Full-time · Philadelphia, PA
    • Built a component library 68 engineers ship with every day.
    • Shipped the enterprise redesign that lifted task completion 15%.
    • Cut support tickets about enterprise by 49% with clearer copy and states.
  2. UX Researcher
    Jan 2022 - Oct 2025
    Microsoft · 3 yr 9 mo · Full-time · Philadelphia, PA
    • Cut support tickets about enterprise by 42% with clearer copy and states.
    • Ran 107 usability sessions and turned them into a research repository.
  3. Product Designer
    Sep 2020 - Jan 2022
    Netflix · 1 yr 4 mo · Full-time · Philadelphia, PA
    • Cut support tickets about enterprise by 49% with clearer copy and states.
    • Ran 43 usability sessions and turned them into a research repository.
  4. Design Manager
    Sep 2018 - Jul 2020
    Intuit · 1 yr 10 mo · Full-time · Philadelphia, PA
    • Brought the enterprise flows to WCAG 2.2 AA.
  5. Senior Product Designer
    Apr 2016 - Sep 2018
    Snowflake · 2 yr 5 mo · Full-time · Philadelphia, PA
    • Built a component library 60 engineers ship with every day.

Projects

B2B dashboards benchmark
2024

Reproducible benchmarks comparing information architecture and synthesis on real workloads.

Write-up: B2B dashboards in practice
2024

A long-form guide to B2B dashboards for people starting out.

References

No references yet.

Education

  1. Booth School of Business
    MBA, Business Administration
    2014 - 2016
  2. Carnegie Mellon University
    BS, Visual Communication
    2008 - 2012

Details

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