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Renata Santos

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Senior Program Manager at PagSeguro · Technical program management · program management, cross-team delivery

Works at
PagSeguro
Location
São Paulo, Brazil · BRT (UTC-3)
Experience
11+ years experience
Education
Universidad de los Andes
Languages
English, Portuguese, Arabic
Open to work
Message Connect

Overview

Based in São Paulo. I work on technical program management at PagSeguro. Ran the TPM program across 19 teams to launch on schedule. Before that: Despegar and Globant. Most at home with program management and Jira. Outside work: long runs and longer podcasts.

Good reasons to reach out
  • Roles in technical program management
  • Questions about technical program management
  • Second opinions on risk management decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Crypto token projects
  • Generic networking requests

Checks messages twice a week

Skills
cross-team deliveryrisk managementJiraprogram management
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in banking, São Paulo or hybrid

Target roles
Program Manager
Level
Mid
Industries
Logistics, E-commerce
Work mode
On-site
Available
From next quarter
Work authorization
Authorized to work in Brazil
What I'm looking for
Scope to lead technical program management work, with a manager who gives direct feedback.
Not interested in
Contract-only roles

12 years in technical program management. Strongest at cross-team delivery and program management. Can start in about six weeks.

São Paulo, Brazil · remote OKcross-team deliveryprogram managementrisk management
Open

Experience

  1. Senior Program Manager
    Feb 2026 - Present
    PagSeguro · 9 mo · Full-time · São Paulo, Brazil
    • Cut cost per order by 27% with routing and staffing changes.
    • Brought support first-response time from 26 hours to under 2.
  2. Operations Manager
    Nov 2023 - Feb 2026
    Despegar · 2 yr 3 mo · Full-time · São Paulo, Brazil
    • Launched operations in 8 cities.
  3. Program Manager
    Jul 2021 - Oct 2023
    Globant · 2 yr 3 mo · Full-time · São Paulo, Brazil
    • Ran the TPM program across 21 teams to launch on schedule.
  4. Operations Associate
    Apr 2019 - Apr 2021
    Deloitte · 2 yr · Full-time · São Paulo, Brazil
    • Secured 7 payments licences.
  5. Operations Associate
    Feb 2016 - Apr 2019
    Uber · 3 yr 2 mo · Full-time · São Paulo, Brazil
    • Negotiated 519 commercial agreements a year.

References

No references yet.

Education

  1. Universidad de los Andes
    Ingeniería, Business Administration
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

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