Riccardo Russo

S

Senior Product Designer at Airbus | ex-Accenture

Airbus
Milan, Italy · CET (UTC+1)
4+ years experience
Bocconi University
English, Italian
Open to work
Messaging unavailable

Overview

I work on service design at Airbus in Milan. Ran 108 usability sessions and turned them into a research repository. Most at home with journey mapping and operations.

Good reasons to reach out
  • Roles in service design
  • Questions about service design
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Offshore staffing offers

Prefers short, specific messages

Skills
service designworkshopsoperationsjourney mappinguser research
Open to workLooking for a role
closes in 3 months

Next role: Product Designer in mobility, Milan or hybrid

Target roles
Product Designer
Level
Mid
Industries
Consumer apps, Healthtech
Work mode
Hybrid
Available
30 days notice
Work authorization
Authorized to work in Italy
What I'm looking for
A team that ships weekly and owns service design end to end.
Not interested in
Agencies and outsourcing firms

4 years in service design. Strongest at journey mapping and user research. Available from next month.

Milan, Italyservice designoperationsuser research
Open

Experience

  1. Senior Product Designer
    Aug 2024 - Present
    Airbus · 2 yr 2 mo · Full-time · Milan, Italy
    • Cut support tickets about service design by 26% with clearer copy and states.
    • Built a component library 77 engineers ship with every day.
  2. UX Researcher
    Oct 2022 - Aug 2024
    Accenture · 1 yr 10 mo · Full-time · Milan, Italy
    • Shipped the service design redesign that lifted task completion 35%.

Projects

Write-up: service design in practice
2026

A long-form guide to service design for people starting out.

References

No references yet.

Education

  1. Bocconi University
    BSc, Human-Computer Interaction
    2019 - 2022

Details

Compensation expectations
What they are targeting for their next role.
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