Rin Inoue

Overview

Based in Tokyo. I lead health tech at Loom Cloud. Took care activation from 35% to 53% in three quarters. Before that: Stripe and EY. Most at home with HIPAA and patient experience. I read too many books about cities.

Checks messages twice a week

Experience

1. Chief Product Officer

   Aug 2024 - Present
   Loom Cloud · 2 yr 3 mo · Full-time · Tokyo, Japan
   • Grew care revenue from $6 million to $53 million ARR.
   • Cut time-to-first-value for new care customers from 10 days to 4.
   • Launched the care product in 11 markets.
2. Product Manager

   Feb 2022 - Aug 2024
   Stripe · 2 yr 6 mo · Full-time · Tokyo, Japan
   • Grew care revenue from $6 million to $45 million ARR.
   • Killed 4 features nobody used and shipped the 4 that customers asked for.
3. Senior Product Manager

   Jul 2018 - Feb 2022
   EY · 3 yr 7 mo · Full-time · Tokyo, Japan
   • Ran 156 customer interviews before writing the first spec.
   • Killed 3 features nobody used and shipped the 3 that customers asked for.
4. Product Manager

   Aug 2015 - Jul 2018
   Sony · 2 yr 11 mo · Contract · Tokyo, Japan
   • Launched the care product in 13 markets.
   • Ran 56 customer interviews before writing the first spec.
5. Associate Product Manager

   Nov 2011 - Aug 2015
   Tokopedia · 3 yr 9 mo · Full-time · Tokyo, Japan
   • Killed 6 features nobody used and shipped the 4 that customers asked for.

No references yet.

Education

1. INSEAD Singapore

   MBA, Business Administration
   2009 - 2011
2. University of Indonesia

   BSc, Computer Science
   2005 - 2009